Q1. How do I enrol my child?
There are a number of ways to do this;
Phone reception 0467 000 168
Monday to Friday 8:00am to 12:00pm or Monday to Thursday 3:30 to 5:30pm.
Complete the enrolment form found on this website and email it to email@example.com we will be in contact with you regarding your booking asap.
You can contact us directly using the 'contact me' tab on our website and request that we call / email you regarding a booking.
Q2. How do I pay for lessons?
We ask that the term be paid in full prior to the commencement of term. If lessons are not paid by the 2nd week of term we will assume your child no longer wishes to swim and they will be removed from their class.
Once you have completed your enrolment form and your lesson has been booked, you will receive (via email) your confirmation of booking and invoice.
Account details are listed for an eft payment - if paying by this method please use the invoice number and your child's name as the reference.
Eftpos, cash and cheque are also welcome and can be paid at reception. Please note there is a 2% surcharge on all credit transactions in the office.
Q3. Is the pool heated and indoors?
The iswim School pool is heated to 30 degrees all year round, is enclosed and is 100% UV protected. The 18m x 7m pool is fully enclosed.
Q4. Do you conduct any water safety components in the program?
Water safety skills and techniques are interwoven into each lesson taught during the term.
We also have a water safety week at the end of each term where water safety skills are explicitly taught.
Q5. How many children in a class?
Baby and Me (Babies) : Maximum 10 per class
Purple, Blue and Green (Learn to Swim) : Maximum 4 per class
Pink, Yellow, Orange and Red (School Age) : Maximum 6 per class
Black Squads (Squads) : Maximum 6 per lane
Q6. How many times a week should my child attend lessons?
ISwim and Swim Australia suggest 1-2 lessons a week throughout the year for the best results. It is important for children to maintain their swimming even in the cooler months.
Q7. What happens if my child misses a lesson?
A make up lesson is available for children who miss a class.
• If you require a make up lesson for your child you must phone or advise the swim school prior to the absence.
• Each child enrolled into the program is restricted to 1 make up lesson per term.
• Make up classes are on a 'first in, best dressed' allocation, with missed classes unable to be rolled over to the following term. So if you know your child is going to miss a class, advise the swim school immediately and book the make up class straight away.
Q8. Are lessons held during Winter?
Yes! We run lessons all year round and our purpose built indoor swim school has a 30 degree water temp for year long swimming. Progressive learning, fitness and stamina through the winter months sees great results for your childrens swimming development.
Q9. Can we move to another day if the time is no longer convenient?
Yes, if the booked in time is no longer convenient for you, you may adjust the booking to another day or time as long as there is a vacancy. Please call reception 42674585 or email firstname.lastname@example.org if you wish to change your booking.
Q10. Do you offer private lessons?
Yes, we offer private lessons based on availability in our schedule. Please enquire.
Q11. Where do I park?
We have a car park just outside the pool.
Q12. Do I need to supervise my children while they are in their swimming lesson?
Parents / Guardians must be in the center for the entire duration of their child's swim lesson.
You are responsible for taking your child to the bathroom during the lesson if required and must be at the poolside at the conclusion of their lesson.
Children are not allowed to enter the pool until advised by their instructor to do so, until such time all children are in the care and supervision of the nominated parent.
Children in our squad program who are over the age of 10years may be dropped off however parents must report to the Office at the start of the first lesson each term to ensure we have correct Emergency Contact Details.
Q13. Should my child wear goggles?
Children are encouraged to try goggles as it makes it more comfortable to submerge. However, we do teach both with and without goggles for safety reasons. If you are having difficulties with goggles, please see our staff in the office. They will be happy to give you suggestions to help with the transition.
Q14. Should my child wear a swimming cap?
Children 3 years or older are required to wear a swimming cap as it helps keep their hair out of their face while swimming as well as reducing the amount of hair caught in the filtration system.
Q15. Should my child be wearing a nappy?
Children who are not FULLY toilet trained must wear two layers of protection. The first layer is a water resistant swim nappy, the second layer must be a Happy Nappy. We sell happy nappies at the pool for $30.00.
Q16. When does my child progress to the next level?
Children's swimming skills are assessed on a weekly basis. If your child confidently demonstrates skills in all necessary areas, he/she may progress to the next level. Your child's teacher will submit an assessment to the office and the office will inform you if any changes need to be made. Formal progress reports are sent home in Term 1 and Term 3.
If your child is in the Baby and Me program, we will move him/her up into the learn to swim program at the age of 3. Any changes made before the age of 3 are made at the instructors discretion. This policy is in place to ensure the safety of all children in our classes.